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News26 September 2026

Support Architecture for Millions of Conversations: Separating Retrieval, Actions, and Generation

Using a housing booking service as an example, the authors examine the shift from a single model to a constrained orchestrator of typed operations and a generator grounded in verified context; they assess the architecture’s effects separately from accompanying changes. In replayed conversations, booking selection became more accurate, errors in structured actions disappeared, and escalations declined. The optimization also reduced latency and model serving costs, while the volume of conversations handed off to human agents in production remained largely unchanged.

Support Architecture for Millions of Conversations: Separating Retrieval, Actions, and Generation
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News12 September 2026

LLM coordinator for energy: one query activates an entire ensemble of specialized AI models

The new work proposes the ADN-Agent architecture, in which a large language model takes on the role of a dispatcher for a set of specialized models used in managing distribution networks. The system itself determines the meaning of a request, breaks it down into stages, selects the necessary tools, and connects them through a common interface, while automated fine-tuning of compact LLMs is used to simplify text subtasks.

LLM coordinator for energy: one query activates an entire ensemble of specialized AI models
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