Droxy

Droxy

Description of the Droxy neural network

Droxy is a platform for creating AI agents designed to automate customer communication. The main feature of the service is that an agent can be trained on a company's own data, after which it will answer questions from website visitors, in messengers, by phone, and on social networks.

If a client asks a question that is too complex for the agent to handle, the conversation is automatically transferred to a live employee along with the full chat history. This preserves context and eliminates the need for the client to repeat what has already been said.

The service operates on a Freemium model and is aimed at organizing round-the-clock business support without the need to expand the operator staff.

Droxy characteristics

Characteristic	Value
Type	AI agent
Business model	Freemium
Category	AI agent
Publication date	26-12-2025

Who is the Droxy neural network suitable for?

Droxy is designed for a wide range of users who need constant customer support without hiring additional staff. The service will be useful for different types of businesses.

Startups and small businesses

For young companies with limited resources, Droxy helps serve customers around the clock without hiring operators. This is especially important when the team is small and there are many questions from users.

E-commerce and educational projects

For online stores, the service allows quickly answering typical questions about orders, delivery, and products. Educational projects can use the agent to process requests from students and learners at any time of day.

Agencies and other areas

Real estate agencies and other companies working with a large flow of inquiries can automate initial customer contact, lead collection, and answers to frequently asked questions.

How to use the Droxy neural network?

Working with the platform is built on a simple logic of several steps that even a user without technical training can handle.

Creating and training an agent

An AI agent can be created in a few minutes. The business's own data is used for training: files, links, documents, and FAQs are uploaded. Based on this, the agent "understands" the specifics of the company and answers customer questions.

Integration into communication channels

After training, the finished agent can be integrated into selected channels: on the website, in messengers, for receiving incoming calls, or for working with comments on social networks. The platform supports integration via a widget or API.

Main functions of Droxy

The service offers a set of functions covering key customer service automation scenarios.

Five types of agents

Droxy allows creating different types of agents: for the website, a phone agent for voice calls, an agent for messengers, as well as a commenting agent that works with comments on social networks.

Training on your own data

The agent can be trained on company materials — files, links, and FAQs. This allows the service to provide accurate answers that match the specifics of a particular business.

Transferring a conversation to a live operator

The seamless human hand-off function is implemented: if the agent cannot handle a complex request, the conversation is transferred to a live employee along with the chat history so that the client does not have to repeat anything.

Collecting contacts of potential clients

The platform automatically collects contact information of potential clients, which helps the business build a lead base.

Advantages of Droxy

The service stands out with a number of practical benefits that are important for business.

Round-the-clock support without hiring staff

The agent works 24/7 and makes it possible to serve clients at any time without increasing the operator staff and their salary costs.

Simplicity and speed of creation

An agent can be created in a few minutes, and training on your own data does not require programming or special skills.

Work across different channels

One agent can handle requests on the website, by phone, in messengers, and on social networks, which covers almost all points of contact with the client.

Disadvantages of Droxy

The service has several limitations that are worth knowing before starting work.

Deletion of agents on the free plan

On the free plan, agents are deleted after 14 days of inactivity. If you do not use the service regularly, you can lose a configured agent.

Lack of details about languages

There is no information about support for specific languages, except for a general mention of working with any channels. Therefore, before choosing a platform, it is worth clarifying support for the required language.

What tasks does Droxy solve

The platform automates a wide range of routine customer service tasks.

Support and answering questions

The agent provides round-the-clock support without human involvement and answers questions from website visitors. It also processes messages in messengers and accepts incoming calls with voice dialogue.

Working with social networks and lead generation

The commenting agent responds to comments on social networks, which helps engage the audience. At the same time, the service collects contacts of potential clients, building a base for further sales.

Droxy pricing

The service operates on a Freemium model and offers several pricing plans with different amounts of resources.

Free Starter plan

Includes 30 thousand knowledge tokens, 30 thousand response tokens, and 5 minutes of phone calls. The downside is that agents are deleted after 14 days of inactivity.

Paid Basic and Advanced plans

The Basic plan at $16 per month gives 600 thousand knowledge tokens, 3 million message tokens, 30 minutes of calls, and 100 comment responses. The Advanced plan at $80 per month provides 9 million knowledge tokens, 14 million message tokens, 100 knowledge base items per agent, and 175 minutes of conversations.

Enterprise plan

For $240 per month, unlimited knowledge, 45 million message tokens, and 600 minutes of calls are available. This plan is designed for companies with a high volume of inquiries.

Droxy terms of use

Registration is required to work with the service. There is an important limitation on the free plan: agents are deleted if they have not been used for 14 days. This should be taken into account when choosing a paid or free plan, and when planning the regularity of using the platform.

Droxy availability

The platform works with any channels where a widget can be integrated or an API can be connected. This makes it possible to integrate the agent on a website, into messengers, for receiving calls, and into social networks. At the same time, the exact list of supported platforms and languages is not officially specified, so before implementation it is recommended to clarify compatibility with the required services.

How Droxy differs from analogues

The main distinguishing feature of Droxy is the combination of several types of agents in one service: for the website, phone, messengers, and social networks. Many analogues specialize in only one channel, while Droxy covers several points of contact at once.

An important advantage is the function of transferring a conversation to a live operator with full chat history, which is not always available from competitors. In addition, the platform emphasizes the ease of creating an agent in a few minutes and training on the business's own data, which lowers the entry threshold for small companies. Among similar solutions, we can note services such as Ranke-4B, Claudexor, Powrbook, and Onyx AI.

Conclusion

Droxy is a practical platform for creating AI support agents that allows a business to organize round-the-clock customer service without expanding its staff. The service combines work across several communication channels, easy training on a company's own data, and transfer of complex dialogues to live operators. Thanks to the Freemium model with a free starter plan, it is available for trying out, and paid plans are designed for different volumes of inquiries — from small projects to large companies.